About Us

You know that we come to save the day from plumbing woes 24/7. You know that we respect your schedule with our on-time guarantee, and that we offer industry-best service backed by a 100% satisfaction guarantee. Yet there’s more to us than that. We pride ourselves on being a company with personality—get to really know about us here.

Albany Benjamin Franklin Plumbing

Our company has been meeting the home service needs of Albany, NY for more than 90 years. In that time, we’ve earned the trust of our local community and gained the reputation of being the best plumbers to handle older homes.

Originally founded as Farrell Brothers, we appreciate the tradition and history of Albany’s older homes. But just because our residence were built in the era of the Model T, doesn’t mean they have to run like one. Where we stand out from other plumbers is our ability to identify the best solutions for historic residences in order to keep their system at its peak efficiency.

Now that our company has adopted Direct Energy’s Benjamin Franklin Plumbing mantle, we are pleased to offer guarantees that reflect the ethics that have guided our business since the beginning. Joining this well-known and respected franchise has also given us access to resources and support that will help our business continue to grow and prosper.

 

Our Service Area

We bring our skills and our guarantees to homeowners in these counties.

What Our Customers Say

Hear first-hand about the Benjamin Franklin Plumbing experience.

We had water problems in our basement from hurricanes Irene and Lee, causing us to install a sump-pump. At 4:00 pm, I looked on Angie’s list, found Farrell Brothers, called them, spoke to the receptionist and she had Peter at our house within a half hour.  Peter was here for approximately two hours, doing a great job with the sump-pump and all the necessary pipe and drainage installations. He was very quiet, professional and courteous. I would highly recommend this company for all of your plumbing needs and would definitely use them again!

At 9am on a Saturday morning we discovered we had an upstairs toilet leak when my husband came downstairs and walked into the kitchen and nearly slipped and fell on the wet floor. I called right away and the answering service was polite and efficient. The plumber repair person called and advised it would be a $150 surcharge for emergency service - expensive, but worth it for the water we had. He came out promptly and clearly explained the problem and repairs to my husband. There are no more leaks and I am happy. This is my 2nd need to use Farrell Bros. and if I need any more plumbing help, I will use them again.

I am so glad that I went with Farrell Brothers, Inc.  I called this morning, and because of a cancellation, he was here within the hour. He phoned 10 minutes prior to arriving. Upon entering my house, he put on booties over his shoes. Peter was polite, professional, informative and thorough. He explained why I was having a problem (with hard water and calcium buildup) and he was helpful as to how to prevent the problems in the future. As he finished one problem, I asked if he could look at another, and he let me know what the charges would be. I would not hesitate to call this company again when/if needed, or to recommend them to family and friends.

When you pay for your water usage, any leak is very costly. Repair went very quickly and I was also given an estimate for a bigger job that will need attention.

I used Farrell Brothers for a hot water on-demand tankless system.  They were Excellent!  Randy responded immediately to request fo r quote.  Scheduling was prompt and efficient.

Our Plumbers

At Benjamin Franklin Plumbing, the warranties and guarantees are industry leading because of our skilled plumbers and the high quality parts we use. Our expert plumbers are friendly, clean, polite, drug tested and experienced—and our techniques are state-of-the-art, guaranteed!

Skilled Professionals — Our employees are skilled at their craft, have apprenticed with master plumbers, take continuing education courses, and regularly attend seminars.

Friendly & Courteous — If our plumber smokes or swears in your home or on your property, you don’t pay a penny for the service.

Clean — If our plumber doesn’t wear shoe covers inside your home, or leaves your home without cleaning up, you don’t pay a penny for the service.

Drug & Alcohol Free — Our employees go through an extensive battery of background checks before being hired, and random drug tests, where permitted by law, throughout their tenures.